Payment Processing with PathPay
Does PathPay accept check payments?
PathPay Insured and PathPay Agency users can currently pay using credit cards, ACH, or wire transfers. As of November 19, 2024, new PathPay Agency us...
What is PathPay?
Pathpoint is the first in the E&S industry to offer a 100% digital payment method. PathPay is a digital payment experience for E&S insurance. Agencies...
How does Pathpoint handle escrow payments?
Pathpoint and Ascend cannot accept direct payments from escrow accounts via checks or wire transfers. Instead, agents can make payments with escrow fu...
When is payment required after subjectivities have been approved?
Overview PathPay Insured PathPay Agency FAQs Related Articles For a binder to be issued, the process varies depending on whether you use PathPay Insur...
What is the difference between PathPay Agency and PathPay Insured?
PathPay Insured simplifies payment by having the insured pay their premium directly to Pathpoint, so your agency is never responsible for payment. A...
Are there additional fees with payment processing?
We accept all major credit cards. There is a fee to pay by credit card. For credit card payments, there is an additional charge of 3.5% + $0.30 of the...
Ascend Outstanding Balances
Overview Step-by-Step Instructions Watch a Demonstration FAQs Related Articles Outstanding balances can be the result of two cases: Minimum earned pre...
The insured canceled their policy. How can they expect their refund and when will they receive it?
When an insured cancels their policy, there are specific processes and timelines for refunds that depend on the type of cancellation and the receipt o...
My agency has PathPay Insured - can someone other than the insured pay the premium?
Absolutely! All you would need to do is instead of inputting the name and contact information of the insured in the payment subjectivity when completi...
How can I see the total commissions I've received from Pathpoint?
Log into your payments account at https://dashboard.useascend.com using the email and password you used to set up your payments account. Click on Re...
How can I set up my PathPay payment processing account?
Overview Setting up your PathPay payment account in Pathpoint (Video) Verifying your PathPay payment account in Ascend (Video) Setting up your PathPay...
How do I help my insured pay for PathPay Insured?
Payment occurs after subjectivities have been reviewed and accepted by underwriting. Pathpoint works with Ascend to facilitate seamless and secure bi...