Who do I report claims to?
Overview
We understand that filing an insurance claim can feel daunting! Although Pathpoint is not directly involved in the claims process, we want to help you guide your insureds to the correct claims contacts for each carrier. It’s important to remember that insurance agents should work closely with their clients to ensure claims are filed according to the guidelines outlined in the insurance policy.
Each carrier has its own dedicated claims team. When reporting a claim, make sure to include the following:
Policy Number: Clearly state the policy number to ensure the claim is processed efficiently.
Details of the Incident: Provide a detailed description of the incident, including the date, time, and location.
Contact Information: Ensure that the insured’s contact details are accurate and up-to-date.
Supporting Documentation: Attach any relevant documents, such as photos, receipts, or witness statements.
By following these steps, you can help your clients navigate the claims process more smoothly and ensure that their claims are handled promptly and accurately.
Carrier Claim Contacts
Here are the contact details insured individuals can use to file a claim.
At-Bay
Report claims using any of the following methods
Email: claims@at-bay.com
Include policy documentation with your claim notification for the fastest turnaround
Baleen Specialty
Report any claims on their website
Include policy documentation with your claim notification for the fastest turnaround
Crum & Forster
Report claims using any of the following methods
Mailing Address: Crum & Forster 26600 Telegraph Road Southfield, MI 48033 ATT: Claims Support
Email: binding.nol@cfins.com
Phone: 1-800-762-6837
Fax: 1-877-622-7017
Include policy documentation with your claim notification for the fastest turnaround
Markel
Report claims using any of the following methods
Mailing Address: P.O. Box 2009, Glen Allen, VA 23058-2009
Email: newclaims@markel.com
Phone: 1-800-362-7535
Website: www.markel.com/insurance/claims
Include policy documentation with your claim notification for the fastest turnaround
Nautilus
Report claims using any of the following methods
Email: nicclaims@nautilus-ins.com
Phone: 1-800-358-5178
Website: www.nautilusagents.com/public.aspx?PageID=public_submitClaimForm
Fax: 480.281.0794
Include policy documentation with your claim notification for the fastest turnaround
Navigators
Report claims using any of the following methods
Mailing Address: ATTN: Claims Department - Maxum Indemnity Company U.S. Mail: Claims Department, Maxum Indemnity Company, 1 Hartford Plaza, Hartford, CT 06155
Email: claims6@thehartford.com
Phone: Toll Free: 1-800- 598-6324
Include policy documentation with your claim notification for the fastest turnaround
Penn-America
Report claims using any of the following methods
Mailing Address: GBLI/Claims PO Box 532 Willow Grove, PA 19090
Email: claims@gbli.com
Phone: 1-800-788-4780
Website: gbli.com
Include policy documentation with your claim notification for the fastest turnaround
Vave
Report claims using any of the following methods
Mailing Address: Mills Mehr & Associates, Inc 450 Carillon Pkwy, Ste 220 St. Petersburg, Florida 33716
Email: mma@millsmehr.com
Phone: 1-727-669-0140
Fax: 727-669-0191
Include policy documentation with your claim notification for the fastest turnaround
Velocity
Report claims using any of the following methods
Phone: 844-878-2567
Website: www.velocityrisk.com/claims
Include policy documentation with your claim notification for the fastest turnaround
Westchester
Report claims using any of the following methods
Mailing Address: CHUBB North American Claims P.O. Box 5122 Scranton, PA 18505-0554
Phone: 1-844-539-3801
First Notice Fax: 215-640-5041 or 1-877-395-0310
Include policy documentation with your claim notification for the fastest turnaround
FAQs
Why is Pathpoint not a part of the claims process?
Claims are managed by the carriers that provide the coverage, while Pathpoint acts as the intermediary.
How do I file a claim?
Insureds can file a claim by contacting the carrier directly using the claims contact information provided in the policy. Ensure your client has their policy number, incident details, and supporting documents ready.
What information is needed to report a claim?
Typically, policyholders will need the policy number, a detailed account of the incident (including date, time, and location), contact information, and any supporting documents, such as photos or witness statements.
How long does it take for a claim to be processed?
The processing time for a claim can vary depending on its complexity and the insurance carrier. When a claim is filed, it is best to ask the carrier for an estimated timeline.
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