How do I contact customer service at Pathpoint?

Overview

At Pathpoint, we know that insurance is all about relationships, even as technology improves. Our team understands the industry and supports you at every stage. You can find your contacts for help from registration to claims.

Onboarding/Registration

Looking to register or have questions about quoting E&S with Pathpoint? Connect with our Business Development Specialist.

Pathpointer: For self-service, you can also use the search function (CTRL+F on PC, CMD+F on Mac) within our Appetite Overview Page or visit the Appetite Blog updated monthly.

Submissions & Policy Assistance

Regional Team Support

After you register and submit your first account, you will be assigned a primary contact, your Account Manager, for account questions, appetite guidance, billing, and general support.

Find your Account Manager.

A regional Underwriter will manage your accounts, handling referred and brokerage matters on your behalf. Expect correspondence regarding active submissions and bind requests via email.

Policy Services: For mid-term endorsements, cancellations, and other policy changes, submit requests in-app under the Policy Services tab. You'll receive an email from the appropriate teammate depending on the issue.

For policy changes, you can contact your Service Representative.
For questions about inspections and compliance, you can contact your Compliance Associate.

Claims Reporting

Pathpoint is not directly involved in the claims process. You can direct your insureds to the appropriate claims contact here.

Billing & Payments

Pathpoint partners with Ascend for billing and payment collections through the Ascend portal. For assistance, contact support@useascend.com.

Mailing & General Information

General Mail
Pathpoint Inc.
2261 Market Street
Suite 85008
San Francisco, CA 94114
Note: We do not accept standard mail or checks at our D.C. headquarters.
Checks and Payments
Pathpoint, ATTN: AES99U
2261 Market St,
Suite 86107
San Francisco, CA 94114
Include a memo with your payment.
Packages or Courier Services
Pathpoint, Inc.
2201 Wisconsin Ave NW, 2nd Floor
Washington, DC 20007
Pathpoint Hotline: 202-410-5204
General Email: help@pathpoint.com

Who is my account manager?

How can I contact an underwriter?

Who do I report claims to?

How does Pathpoint handle inspections?

How does Pathpoint handle renewals?