How does Pathpoint handle renewals?
Edited

Overview

Watch a step-by-step video

Text instructions with screenshots

Additional important information

FAQs

Agent Resources

Overview

At Pathpoint, our goal is to provide timely quotes with options across carriers, so that you can find the best coverage for your client with no extra work.

Pathpoint's operations team will deliver renewal quotes 30-45 days prior to expiration based on the availability of terms from our carriers.


Watch a step-by-step video

To see the renewal process step-by-step, watch this video below:


Instructions with screenshots

Here is how the process works.

  1. You'll receive an email from Pathpoint indicating that your account is ready to be submitted for renewal. The email will contain a link that will take you to the question set that needs to be reviewed. This includes questions that might have changed or been added since placing the account initially.

  2. Review and complete all of the questions.

  3. Choose your markets, and submit for review. Note that the incumbent market will be automatically included for quoting.

  4. If the policy expiration date is within 45 days and needs to be referred to an underwriter, you'll receive an email within 8 business hours regarding quotes. If it is greater than 45 days out, you can expect to hear back from Pathpoint once the expiration is at the 45-day mark.

  5. Choose your winning quote and proceed to subjectivities, e-signing and request to bind.


Additional important information

  • Pathpoint may require updated diligent efforts forms at renewal based on state guidelines. You can leverage Pathpoint's end-to-end e-signing process to pre-fill this information and make it seamless.

  • Billing for renewals is handled the same way as for new business. You'll enjoy the same digital invoicing flow, automated reconciliation of commissions, and 100% digital processing in Ascend, whether you're using PathPay Insured or PathPay Agency.

  • Non-admitted and specialty carriers do not quote 120 or 90 days out from expiration, typically because they want to be able to adjust rates with less lead time. We will make best efforts to notify our agents 60 days or more in advance when we have an expectation that premium or terms may significantly change at renewal.


FAQs

  1. Will there be another inspection if there was an inspection on new business?

    It can vary by carrier, but most of our markets only require an inspection every third renewal (4th policy term). However, added locations are still subject to potential midterm inspection. Also, if the insured has moved markets at renewal or mid term, they will be subject to new business inspection guidelines for that market.

  2. How can I make coverage changes?

    You can make changes to your submission by opening up the quote and clicking on "Edit Submission" on the top right. You can use the navigation prompts on the left-hand side of the screen to go directly to the section where you wish to make changes. Once you're finished, you can resubmit.

  3. How can I quote other lines of business (LOBs) on the same account to up sell?

    If your submission is lessor's risk or restaurants, you'll be able to automatically quote GL, property and package with one submission! If you're looking to quote a different line of business in another vertical, you can do so by:

    1. Download the completed ACORD from the original submission

    2. Start a new submission by choosing the different vertical and line of business, and upload the ACORD form to pre-fill where possible.

    3. Complete and application and submit for quotes!


Agent Resources

Cancellation/Nonrenewal Applicability to Surplus Lines Chart

Cancellation and renewal notices vary by state. Learn each state's requirements with this Compliance Chart provided by WSIA.

Renewal Questionnaire

A good practice for agents is to request updated information from clients 75-60 days before their renewal expiration. This allows you to provide your clients with the best coverage. Download our Renewal Questionnaire.