How do I submit a Loss Policy Release (LPR) or cancellation request?

You can submit a Loss Policy Release (LPR) or cancellation request through in-app as long as all required information is complete and accurate. Make sure you have the policy information, cancellation reason, and—if needed—supporting documentation ready to attach.

Following the steps below helps make sure your request is processed quickly and reduces the chance of rejection.

1. Confirm Named Insured, Policy Number & Carrier: The information on the LPR must match the policy exactly.

   • Named insured must match the policy record

   • Policy number must be correct

   • Carrier name must match the active policy

   If anything is mismatched or incomplete, the request may be delayed or declined.
   

2. Select the Correct Cancellation Date: Determine if the date will be backdated or proactive:

   Backdated Cancellations: Include documentation supporting the requested date:

   • Property sold → Upload settlement documents

   • Coverage replaced → Provide the declarations page of the new policy

   • Purchase fell through → Include proof the sale did not occur

   The cancellation date must match the property settlement date or the effective date of the replacement policy. Missing documentation is the most common cause of delays.

   Not Backdated:

   • Use the date you are submitting the LPR to Pathpoint

   • Do not backdate or future-date the request

   • Make sure the effective cancellation date is accurate and consistent across all documents

3. Ensure All Required Signatures Are Included: Both signatures must appear on the LPR:

   • Insured: Signed and dated

   • Producer: Signed and dated (bottom right of form)

   Unsigned or undated LPRs cannot be processed.

4. Clearly State the Reason for Cancellation: Include a clear and specific reason on the form.

   Examples:

   • “Coverage replaced with new carrier effective 01/15/2025.”

   • “Property sold on 12/20/2024 — settlement docs attached.”

   • “Remove location 123 Main St only — do not cancel entire policy.”

   This helps ensure the correct action is taken and prevents accidental full-policy cancellations.
   

Following this checklist significantly speeds up processing:

• Named insured matches the policy

• Policy number is correct

• Carrier is correct

• Cancellation date is accurate

• Required documentation included if backdated

• Cancellation date matches settlement or new policy effective date, if applicable

• Insured signature + date

• Producer signature + date

• Reason for cancellation clearly stated

For additional questions, please reach out to your Policy Services Representative.

How can I cancel a policy?

How soon are refunds issued after a cancellation?

Are there any fees if a financed PathPay Insured policy is canceled?