Payment Processing & Billing
Payment Processing with PathPay
What is PathPay?
Pathpoint is the first in the E&S industry to offer a 100% digital payment method. PathPay is a digital payment experience for E&S insurance. Agencies...
How can I see the total commissions I've received from Pathpoint?
Log into your payments account at https://dashboard.useascend.com using the email and password you used to set up your payments account. Click on Re...
My agency has PathPay Insured - can someone other than the Insured pay the premium?
Absolutely! All you would need to do is instead of inputting the name and contact information of the Insured in the payment subjectivity when completi...
How can I set up my PathPay payment processing account?
Overview Setting up your PathPay payment account in Pathpoint (Video) Verifying your PathPay payment account in Ascend (Video) Setting up your PathPay...
The insured canceled their policy. How can they expect their refund and when will they receive it?
When an insured cancels their policy, there are specific processes and timelines for refunds that depend on the type of cancellation and the receipt o...
Are there additional fees with payment processing?
There is a fee to pay by credit card. There is no fee to pay by ACH or wire transfer.  For credit card payments, there is an additional charge of 3.5%...
What is the difference between PathPay Agency and PathPay Insured?
PathPay Insured means the Insured pays Pathpoint their premium directly, and your agency is never on the hook for payment. As an agent, you will rece...